ONLINE RETURNS/EXCHANGES

If you need to make a return for any reason, this page explains our returns policy for each territory. Goods must be returned / exchanged within 30 days (from receipt of goods) in their original condition and in the original packaging. We reserve the right to reject a refund or exchange for any goods that are worn, or not within the original packaging.

Before returning your items to us, please check:

• The items for return are unworn, in a re-saleable condition, complete with original packaging
• You have included your original invoice
• Download a Walk London returns form here

UK CUSTOMERS

Exchange

For UK customers wishing to return their item for an exchange, we offer the first exchange free of charge. To do this, simply email us at info@walklondonshoes.co.uk with your order number, and the item or size you would like to exchange, and we will process this for you.

Returns 

If you would like to return your item for a refund, you can now use our dedicated Royal Mail returns page to send your items back to us. The cost for this service is £4.95 and will be deducted from your refund. Please click the below link to use this service.

Access Our Online Returns Portal

Once you have received your label, simply print if off and attach it to the front of your parcel - with the Returns Form included inside the box - and drop it off at your local Royal Mail Post Office or Parcel Post Box. Once we have received your item(s) back we will send you an email to let you know when your selected refund method has been processed.

Alternatively, If you'd prefer to use a different courier, that's not a problem however we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online. Please send your parcel back to us at the below address:

WALK LONDON

DEVONSHIRE HOUSE

AVIARY COURT

BASINGSTOKE

RG24 8PE

EU CUSTOMERS

Exchange

If a product doesn't fit or you would like to exchange for a different colour/style, we are not able to offer a direct exchange at this time. In this case, please simply return your original purchase (via a courier of your choice or using our pre-paid service below) and place a new order online for your desired style or size. The payment for your original order will be refunded upon successful return.

Returns 

If you would like to return your item for a refund, we accept goods back within 30 days of receiving your goods - in accordance with the long-distance selling act. To return your item, you can either use our returns service priced at 9.95 Euros or send the goods back via a courier of your choice - however we recommend that you use a recorded delivery so that you can track your parcel online. To organise your return, please email info@walklondonshoes.co.uk with your order number and the style you would like to return, and we will process this for you.

To help speed up the process and to avoid customs duties when your parcel passes through UK Customs, we request that all parcels returned to us clearly states *// UK MERCHANDISE RETURNS //* . Unfortunately, we cannot cover the costs of duties and taxes should your parcel incur any charges.

US CUSTOMERS

Exchange

If a product doesn't fit or you would like to exchange for a different colour/style, we are not able to offer a direct exchange at this time. In this case, please simply return your original purchase (via a courier of your choice or using our pre-paid service below) and place a new order online for your desired style or size. The payment for your original order will be refunded upon successful return. 

Returns 

If you would like to return your item for a refund, we accept goods back within 30 days of receiving your goods - in accordance with the long-distance selling act. 

To return your item, you can either use our returns service priced at 24.95 Dollars or send the goods back via a courier of your choice - however we recommend that you use a recorded delivery so that you can track your parcel online. To organise your return, please email info@walklondonshoes.co.uk with your order number and the style you would like to return, and we will process this for you. 

To help speed up the process and to avoid customs duties when your parcel passes through UK Customs, we request that all parcels returned to us clearly states *// UK MERCHANDISE RETURNS //* . Unfortunately, we cannot cover the costs of duties and taxes should your parcel incur any charges.

REST OF THE WORLD CUSTOMERS

Exchange

If a product doesn't fit or you would like to exchange for a different colour/style, we are not able to offer a direct exchange at this time. In this case, please simply return your original purchase via a courier of your choice and place a new order online for your desired style or size. The payment for your original order will be refunded upon successful return.

Returns 

If you would like to return your item for a refund, we accept goods back within 30 days of receiving your goods - in accordance with the long-distance selling act. To return your item, please send the goods back via a courier of your choice - we recommend that you use a recorded delivery so that you can track your parcel online. To organise your return, please email info@walklondonshoes.co.uk with your order number and the style you would like to return, and we will process this for you.

To help speed up the process and to avoid customs duties when your parcel passes through UK Customs, we request that all parcels returned to us clearly states *// UK MERCHANDISE RETURNS //* . Unfortunately, we cannot cover the costs of duties and taxes should your parcel incur any charges.