Free UK Exchanges
We want our customers to get the best fit possible when it comes to sizing from our footwear. As such, we have taken the steps to offer all customers in the United Kingdom the opportunity to exchange an item at No Additional Cost
In order to initiate your return please use one of the below highlighted exchange request methods.
Customers in The United Kingdom
You can now request an Exchange by logging into your Walk London customer account
Once you have logged in you can click into the order that you want to exchange for request a return by leaving a comment in the Notes section of your request.
You are now able to access a Royal Mail returns portal. You can generate a returns label by following the below link and selected 'Exchange' in the appropriate field.
We request that customers send an item back to us using the Walk London Box in which you received your original order. For the Box Size field, please follow the below guide*
To avoid disappointment, we ask that you email our customer services team to let them know that you are exchanging your item along with the new size or item you would like. We will than place it on hold for you so it does not sell out.
You can process an exchange request by speaking to a member of our customer service team via the below methods
Rest of World Exchanges
You can now request an Exchange by logging into your Walk London customer account
Once you have logged in you can click into the order that you want to exchange for request a return by leaving a comment in the Notes section of your request.
You can process an exchange request by speaking to a member of our customer service team via the below methods
Fit Guarantee Terms & Conditions
Exchange Policy
Only customers in the United Kingdom can exchange an item for free under the Walk London Fit Guarantee and can only do so if the following terms are met in addition to our returns policy ...
