HOME / HELP CENTRE / DELIVERY
DELIVERY
- UK
- US & CANADA
- EUROPE
- ROW
We try to keep these pages up to date however for the most accurate pricing and delivery timeframes please check the rates in the checkout.
CHRISTMAS DELIVERY
To receive your order in time for Christmas, our last order dates for guaranteed delivery in the UK are:
- 20th December (before 1pm) - Express Delivery
- 19th December (before 1pm) - Standard Delivery
Orders are shipped with Royal Mail. To avoid dissapointment we recommend downloading the Royal Mail App to set your delivery and safe space preferences.
STANDARD DELIVERY
£4.95
FREE for orders over £85
- Delivery within 2 - 3 working days
- Tracked service
- Delivered between Monday and Saturday
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS DELIVERY
£6.95
- Delivery within 1-2 working days
- Tracked service
- Delivered between Monday and Saturday
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
We try to keep these pages up to date however for the most accurate pricing and delivery timeframes please check the rates in the checkout.
CHRISTMAS DELIVERY
To receive your order in time for Christmas, our last order dates for delivery to the US & Canada are:
- 15th December (before 13:00 GMT) - DHL Express Shipping
- 7th December (before 13:00 GMT) - Standard Shipping
All orders are shipped from the UK. We will always make our best efforts to ensure that all orders are delivered within the time frames specified, however delays may occur due to factors outside of our own control, such as customs delays or inclement weather. To avoid dissapointment we advise ordering ahead of these dates.
United States
STANDARD Shipping
$9.95 USD
FREE for orders over $170 USD
- Delivery within 3 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
DHL EXPRESS SHIPPING
$19.95 USD
- Delivery within 1 to 3 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the DHL app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Canada
STANDARD Shipping
$14.95 CAD
FREE for orders over $250 CAD
- Delivery within 5 to 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
DHL EXPRESS SHIPPING
$29.95 CAD
- Delivery within 3 to 5 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the DHL app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
We try to keep these pages up to date however for the most accurate pricing and delivery timeframes please check the rates in the checkout.
For European countries not listed below, please see the ROW tab.
CHRISTMAS DELIVERY
To receive your order in time for Christmas, our last order dates for delivery to Europe are:
- 12th December (before 13:00 GMT) - Express Shipping
- 7th December (before 13:00 GMT) - Standard Shipping
All orders are shipped from the UK. We will always make our best efforts to ensure that all orders are delivered within the time frames specified, however delays may occur due to factors outside of our own control, such as customs delays or inclement weather. To avoid dissapointment we advise ordering ahead of these dates.
Austria
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Belgium
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Croatia
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Estonia
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Finland
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
France
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Germany
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Greece
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Ireland
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Italy
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Latvia
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Lithuania
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Luxembourg
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Netherlands
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Portugal
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Slovakia
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Slovenia
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
Spain
STANDARD Shipping
€9.95 EUR
FREE for orders over €130 EUR
- Delivery within 2 - 11 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
EXPRESS SHIPPING
€19.95 EUR
- Delivery within 2 to 7 working days
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
We try to keep these pages up to date however for the most accurate pricing and delivery timeframes please check the rates in the checkout.
CHRISTMAS DELIVERY
To receive your order in time for Christmas, our last order dates for international delivery are:
- 7th December (before 13:00 GMT)
All orders are shipped from the UK. We will always make our best efforts to ensure that all orders are delivered within the time frames specified, however delays may occur due to factors outside of our own control, such as customs delays or inclement weather. To avoid dissapointment we advise ordering ahead of these dates.
INTERNATIONAL SHIPPING
PRICE CALCULATED AT CHECKOUT
- Delivery within 3 - 11 working days dependent on location
- Tracked & Signed for service
- Delivered between Monday and Saturday
- Manage your delivery through the courier app
*Orders placed before 13:00 GMT Monday to Friday will be processed for Same Day Dispatch.
*Orders placed after 13:00 GMT Monday to Friday will be processed on the next working day.
FAQ's
CAN I CHANGE MY SHIPPING ADDRESS?
If you need to change your shipping details please contact our Customer Services team immediately via telephone or email and we will try to amend them.
Please note: due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.
Please note: due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.
Contact our Customer Services team.
HOW LONG WILL IT TAKE TO GET MY ORDER?
For estimated arrival times please navigate to the estimated delivery date as stated within the shipping section of the checkout.
Once your order has been processed, you will recieve a dispatch confirmation email containing your tracking number. Once you have received your tracking number you can check the delivery status by visiting the relevant courier website.
You can also track the status of your parcel by downloading the Shop App and checking the tracking status within it's Order Tracking functionality.
WHAT SHIPPING CARRIERS DO YOU USE?
We use Evri and Royal Mail for all UK orders depending upon the type of service selected.
Depending on where you are located, we use DHL, FedEx, SAMOS or Asendia for International orders.
We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.
DO YOU SHIP TO PO BOXES?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
CAN SOMEONE ELSE SIGN FOR MY SHIPMENT?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
CUSTOMS HAVE ASKED ME FOR FURTHER INFORMATION. WHAT SHOULD I DO?
Each country has its own unique import procedures, which are subject to change.
If you have an order held in customs then please contact our Customer Service Team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible.
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